System Assessment for VoIP Monitoring Capability with Dynamic Routing
When an ITSP that was selling minutes around the world realized that its VoIP network was not reliably routing calls and that many calls were being dropped, they turned to Leaftel for an monitoring solution. What they got was an automated VoIP monitoring add-on that provided cutting-edge dynamic quality-based routing technology.
The new VoIP Network Setup needed to include:
- Ability to reduce amount of dropped calls
- Automatic trigger to disconnect dropped calls
- Sophisticated routing function to replace their current single configuration setup
- Method to define routes by quality
- Option to select routes by price.
In addition, they needed a reliable monitoring capability that could automatically handle changes when support staff were not immediately available.
Leaftel provided the following VoIP Monitoring and Dynamic Quality-based Routing setup:
- Setup a network priority routing-based table that could differentiate different categories of customers.
- The routing table identifies a customer's originator point.
- The system then selects the best quality route for the category of customer and where the ITSP will potentially make the greatest profit.
- The internal VoIP monitor performs quality testing on different destinations being called.
Technical Specifications of VoIP Monitoring and Dynamic Quality-based Routing Setup
- If a routing problem arises, the system has the ability to either send an alert to change the route or dynamically change routing according to quality, completely on its own.
- If the system performs Dynamic Quality-based Routing, it automatically sends a notification record update to the VoIP system administrator.
The Result:
The Dynamic Quality-based Routing provided a new business model for the the ITSP to offer its VIP customers interested in higher quality routes. The VoIP Monitoring enabled them to streamline their use of engineering support resources and limit lost revenue from dropped calls.
Would your company prefer to offer smart alternatives to VIP customers without committing to additional engineering support resources?
Contact Leaftel today for a complete VoIP System Assessment.
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